Support and Upgrades

  • To provide our customers with a rewarding purchasing experience, Eastern Digital Software has a "pay once only" policy (per product). For purchased products, customers are entitled to free upgrades to all new versions for the lifetime of the product purchased.

    Customers who have purchased products from us will be notified by Email of product upgrades. New download information and installation notes will be provided in the Email advice. It is important to notify us of any Email address changes so we can update our records. The lifetime / lifecycle is determined by Eastern Digital.
     
  • For purchased products, Eastern Digital will provide free assistance via email correspondence for 30 days from the date of purchase. This assistance is to help customers in the installation and correct operation of the products.

    We recommend that customers thoroughly test our products using the trial versions before purchasing.

    Please use the following Email address for support requests.
    [email protected]
     
  • Return policy. Software products by Eastern Digital are non-returnable. The trial versions of our products provide adequate opportunity for evaluation.

    However, Eastern Digital may refund the full or partial purchase price in some situations.
    For example:

    * Returns requested due to customer dissatisfaction.
    * When we are convinced that a genuine purchasing error has been made.
    * The product fails to perform as described in the documentation.

    These refund requests will be considered on a case by case basis at our discretion.
    Refunds may incur an administrative charge not exceeding 30% of the purchase pric
    e.
     

 

You can also use our Contact Us... form for general enquiries and support.




 

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